LEADERSHIP & COMMERCIAL DEVELOPMENT
You’re doing everything right. So why doesn’t it feel like it’s working?
Here’s what I know. It is rarely an effort problem. It is almost always a clarity problem. So that’s where we start.
FOR TEAMS
Leading a commercial team that has to perform?
Your team is working hard. The harder question is whether your customer sees them as more valuable. When they call you for a price, not a plan, the relationship has already changed. The Commercial Confidence Diagnostic shows you how your customers really experience you — and exactly where confidence is leaking.
FOR LEADERS
Leading people — and carrying more than anyone sees?
Twelve minutes. Free. Completely private. See where your leadership is building trust — and where it’s quietly costing you.
I see it again and again.
A sales team working harder than it ever has — and a customer who still isn’t convinced.
A leader promoted for being brilliant at the work — now rewriting the same message for twenty minutes and doing the real work after everyone else has gone home.
Different rooms. Same problem.
Nobody is short of effort. What’s missing is clarity.
So, you do what busy people do. Another workshop. Another course. Another framework that sounds right in the room and has disappeared by the next meeting.
Yet nothing moves. Because you fixed the wrong thing.
Effort was never the problem. Aim was.
Diagnose. See. Decide. Act.
You’ve been handed solutions before: a workshop, a course, a framework that didn’t fit. So we start somewhere different. With what’s actually happening for you.
Diagnose.
Take the diagnostic that fits — the Commercial Confidence Diagnostic for your team, or the Leadership Confidence Diagnostic for you.
See.
Your result shows exactly where confidence is strong, and where it’s leaking.
Decide.
You choose what to work on. Sometimes the honest answer is: nothing yet.
Act.
The programme, module or next step that fits the problem. Not the other way round.
Because confidence is not a personality trait. It is a system outcome.
What changes? Your customers call you earlier. Your team stops guessing. You stop carrying it all home.
You need someone who’s sat where your customer sits
I have. As the supplier fighting for space, and as the retailer deciding who stays. So I see what your customer sees, and what your team can’t see from where they’re standing.
34 years across retail, manufacturing and commercial leadership.
Former Merchandise Manager, Mitre 10 New Zealand.
Former Sales & Marketing Director, Olivine Industries — an H.J. Heinz affiliate.
Mitre 10 Support Office Person of the Year, 2011 — voted by the store network.
Keynote speaker, Healthcare by Douglas Annual Conference 2025 — and invited back for 2026.
Don’t take my word for it.
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"I recently took part in the Customer Business Development Programme, and having been in retail for over forty years, initially treated the modules with some scepticism. I was not surprised by Garys depth of knowledge as his reputation precedes him, however his enthusiasm and shear passion for the industry, is possibly unrivalled in my experience. I can truly say that his teachings changed my approach to my customer relationships and how I will conduct business now and in the future. I utilised my learnings to leverage a great result for our company and our customers this last financial year and was rewarded and recognised for this. I consider that Gary and the programme played a significant role in my achievements."
Sean Montgomery
Yates -
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"Gary’s facilitation connected commercial thinking with human leadership. The team left with practical frameworks and a shared language we use every day. Gary’s deep understanding of how to build lasting mutually beneficial partnerships with our customers has been invaluable for our team to understand and adopt."
Cam Tingey
Managing Director | Augmento -
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"It is very pleasing to hear the positive feedback from the stores, something is definitely resonating with what our field team is doing! I have no doubt that your work with us has been a strong contributor to this, thanks."
David Mortimer
Country Manager | Yates New Zealand -
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"Gary from Leader Legacy took our team through the fundamentals of partnering with your customer. His in depth knowledge of category management principles and metrics that really matter to retailers have given our team a competitive advantage when in store. Gary’s simple delivery style makes it easy to grasp the key concepts needed to really drive retailer relationships both at a store and head office level. If you need to make sure your team are really talking about what matters in store I’d highly recommend Gary’s course."
Scott Bovaird
National Account Manager | Selleys NZ -
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"Gary provided a bespoke tailored training program for our sales team that has more than delivered in terms of understanding our customers, the dynamic nature of the retail market, the pressures and pain points that occur and how to best work towards a strong partnership pathway to deliver growth for both our customers and our business. I would recommend Gary to anyone looking to enhance their leadership abilities or their sales teams capabilities."
Darren Newland
Country Manager | Selleys NZ -
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"Gary’s training transformed the way our team approaches collaboration. His engaging facilitation made complex concepts accessible, and we left with actionable strategies that immediately improved our client relationships. The frameworks and vocabulary we gained have become an integral part of our daily work. Highly recommended for any team looking to elevate their commercial and leadership skills.”
Nick Armiger
Sales Director | Stanley Black & Decker NZ Ltd -
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"I have been involved in sales for most of my working career and the Leader Legacy course gave me some invaluable skills to improve the way I do business. Gary uses his wealth of experience and knowledge in a friendly, fun environment to help provide you with the tools to make you and your business become more successful. A great investment for any business."
James McLellan
Channel Manager - Industrial | CRC -
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"This course was refreshing due to the interactive style in which it was presented, and being tailored to our business meant the engagement level was kept high. The modules covered everything from personal growth, customer plans, how to build trust and partnerships with our customers, through to ways of measuring and interpreting sales data. Ultimately the course made us think about the interaction we have with our customers, and understanding their needs leading to better outcomes and sales."
Vaughan Irvine
Field & Export Sales Manager | CRC -
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"Thank you so much for the course yesterday. It was one of the best training sessions I’ve ever attended. The importance of emotional intelligence in business success is often underestimated, and having someone as accomplished as you emphasize its significance was truly inspiring. I hope we cross paths in the future."
Oscar Garcia
Operations Manager NZ | Dulux Powder & Industrial Coatings -
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"I really enjoyed the day with you and got a lot out of it. I found you highly engaging, passionate and quite a role model to challenge myself, my goal setting and how I communicate with people. I got so much out of it and enjoyed your presentation style and passion for the subject and for people."
Konrad Welte
Dulux Powder & Industrial Coatings
From the Journal
My promise to you.
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If your result says you’re strong, I’ll tell you. If it says you need one thing — not a programme — I’ll tell you that too. What I recommend comes from your result. Never from what I’d like to sell you.
Two starting points.
One principle.
Clarity creates confidence.
For your team:
See team programmes
For you:
See programmes for leaders
If you are honest with yourself right now — are you building with a map —a clear personal vision, values, attributes, and life goals, or are you drifting and hoping the destination finds you?